TRACY JAMES HEARING: OUR CORE VALUES
Tracy James in her Wharf Street Clinic - Photo by Phil Cannings Newbury Weekly News
“We are proud to offer a valuable, credible and personalised quality of care. Clients who come to us, tend to stay with us and recommend us to their friends and family.”
Our Core Values
You’re more than a set of ears to us.
We are here to listen and take our time to ensure we get things right for you, and we welcome working alongside significant others or health professionals as part of the process. We provide long appointment times appropriate for the level of detail or care required. We try to ensure you see the same audiologist over time to ensure consistency and to develop a strong relationship.
We provide informed choice from the whole market
We are an independent family-run business and are not commercially advantaged by selling one particular hearing aid manufacturer over another. We believe in providing choice from the whole market, so that we can choose the right fit for your hearing, your needs and choices. No staff member earns commission.
We are in it for the long-term
We have been supplying and supporting children and adults with hearing aids since 2014. Most of our hearing aids come with a 5-year warranty, and we will support you for the lifetime of your hearing aid - even once the warranty ends. If you experience change in your hearing or ear-care needs, we will adjust your hearing aids over time and manage your ear health.
We believe your aftercare is just as important as the device
Our aftercare service is there to ensure that you’re able to get the most out of your hearing and hearing care device over time. All hearing aid devices will need repairs or in-house maintenance over time. We encourage 6-monthly clean and checks and we offer free wax removal to our hearing aid clients.
We provide high-level expertise and skill
If you have an ongoing medical difficulty with your ears, or hearing, and have been told that hearing aids are not right for you - come and see us, we may be able to find a diagnosis and/or a solution. We can also refer onwards, if necessary, to get you the help you need. We are skilled and experienced and provide hearing services to adults with dementia or learning difficulties. We are complex hearing loss experts
