Tracy James Hearing

 

Independent Audiology.
Personalised Hearing Care

At Tracy James Hearing (TJH)  in Newbury, Berkshire we pride ourselves on our personal approach and quality of care. We believe that this is one of the key things that sets us apart from well-known high street hearing care companies. Being completely independent, we offer an extensive range of hearing aids from a variety of manufacturers, rather than being tied to just one or two suppliers. We strive for one audiologist to work with you and the support around you,  all the way through your hearing and ear care pathway. We’ve worked with many of our clients for years, and that’s how it should be…

Tracy James and Louise Hart both bring over 20 years of audiology experience, working in both private and NHS audiology services, and specialising in adult hearing care and children’s hearing services.  We provide services for individuals with hearing loss (or suspected hearing loss), including those with more complex health and hearing needs, such as dementia, APD, general development disorders and tinnitus.

Reasons to choose TJH

 

Audiologists with over 20 years of experience & quality of care

Personalised hearing care to suit your needs & preferences

Specialism in complex ear health, hearing & dementia

Choice of hearing aids from a range of manufacturers

5 year warranty & free wax removal with hearing aids

Free aftercare for hearing aid customers incl. clean & check

Wax & Hearing Clinics in both Newbury & Thatcham

Evening appointments & home visits available

 

Tracy James and Louise Hart have professional and personal liability insurance as an audiologist, hearing aid dispenser and ear care specialist (wax removal with microsuction and irrigation). TJH is registered with the Health & Care Professions Council (HCPC).

 Why choose TJH?

Hearing assessments Newbury & Thatcham

Hearing Assessments and diagnosis for adults and children

Our clinical training and experience in the NHS means that we’ve seen some of the most complex cases in terms of diagnosis of hearing loss in adults and children, tinnitus, dementia care, children and adults with complex needs and severe to profound hearing loss.

Once we’ve measured the hearing and checked the ears, we will advise you of hearing levels and next steps, whether that be onward referral or treatment to a medical professional, tinnitus/hearing therapy or advice regarding the suitability of hearing aids.

We work and liase with GPs and other professionals including Speech and Language Therapists, ENT, Education and key workers so we can make onward referrals where necessary regarding your ear health.

We keep up to date with the latest research around hearing loss, tinnitus and hearing aids.

 
Hearing aid specialist, Newbury

Impartial hearing aid advice

At Tracy James Hearing we offer an extensive range of hearing aids from different manufacturers, rather than being tied to just one or two suppliers. Being completely independent means we will always recommend the best hearing aid device for you, rather than focusing on sales. Nearly all hearing aids come with a five year warranty and free aftercare. We also offer up to four free microsuction wax removals a year or unlimited manual wax removals while your hearing aids are in warranty.

 
Personalised hearing care by Tracy James Hearing, West Berkshire

Personal service

We pride ourselves on our personal approach and we believe that this is one of the key things that sets us apart from well-known high street hearing care companies. You’ll always see the same audiologist, either Tracy or Louise, from your initial hearing test, to the hearing aid fitting, and for any follow up appointments - regardless of how often you need to see us!

 
Experienced audiologist, Newbury

Experienced audiologists

Tracy and Louise are both members of the British Society of Audiology and British Academy of Audiology and keep up to date with the latest research around hearing loss, tinnitus and hearing aids.

Tracy James and Louise Hart have sat on several UK professional committees and contributed to the field of Audiology, including creating nationally-recognised protocols and guidance (British Society of Audiology), Tinnitus guidelines and research. Both are experienced trainers in audiological competency and Tracy is a lecturer and trainer in Audiology for MSc level graduates.

Both Tracy and Louise are registered with the Health and Care Professions Council and are required by law to maintain their professional development. They receive regular training about the latest hearing aid devices and software which means that they always offer the very latest solutions to TJH clients.

Does it matter where you buy your hearing aid?

Yes. The difference between a good and bad choice isn't usually the aid itself, since most are made by just a handful of manufacturers. The standard of professional fitting and the service given by the provider matters more. 

It can take time to fit and adjust so that it's working to maximise your hearing. Without a careful and attentive fitting service, you could get frustrated and give up on your aid.

Satisfaction scores vary significantly based on where you buy, as 81% of local independent retailer customers were satisfied with their aids compared with 68% of customers of one of the biggest brands.

— Which? May 2023

Meet the Team