Covid Update – How the service will operate as restrictions are eased

Tracy James’ Hearing Policy for carrying out appointments and services

Last updated: September 2021

General

  1. Face to face appointments can be carried out as usual with social distancing in place, where possible
  2. Optional remote or non-contact appointments are available on request
  3. We ask that you do not attend your appointment if you or any of your family have experienced COVID symptoms in the last 2 weeks.
  4. Home visits are available.
  5. Toilet facilities are available

Face-to-face Clinical Services (visiting clinic):

  1. Available to clients who do not display Covid symptoms of a new continuous cough or high temperature, nor anyone else in their household
  2. Pre-arranged appointments are available only (no walk-ins)
  3. Appointments will be scheduled so that there is time to clean and dispose of equipment and PPE between clients.
  4. Hand sanitiser available on entrance to the clinic room, throughout the appointment and when leaving
  5. Social distancing of 2 meters in the appointment will be adhered to where possible. I will not wear a face mask in order to allow lipreading, but I will don the face mask for any work carried out that will be within 1 meter (e.g. looking in the ear). I will also ask that the client dons their facemask at that time.
  6. Tracy James will use appropriate PPE and hand hygiene.
  7. Facemasks will be available for client and companion use in appointments.
  8. Tracy James will minimise time when within 2 meters of client, and cluster contact procedures

Home Visits

FOR FURTHER INFORMATION OR QUESTIONS, CONTACT TRACY JAMES ON TRACY@TJAUDIOLOGY.COM OR 01635 745026